Application Maintenance & Support
NST provides production support all the time 24x7, allowing you to offer round-the-clock coverage to your users.
With 11+ years of expertise, we know the value of learning your business and integrating with existing support structures. By offering application maintenance and support with different levels of technical knowledge, we can:
Offload the more technical aspects of support.
Align your business processes by optimizing outcome-based and comprehensive service level agreement (SLA) accountability.
Build automated solutions to reduce call center efforts, lower solution turnaround time, and increase customer satisfaction.
Call Center Help Desk Support
Automated solutions reduce the number of support tickets and time to fix issues. Our engineers build automation tools that make your Tier 1 support team more efficient.
Tier 2 provides triaging support for customer issues that the call center could not resolve. The representatives in this tier have more technical knowledge. They try to find workaround solutions that do not need code changes. If we cannot find a resolution, we send the ticket to Tier 3.
Tier 3 representatives have a deep understanding of your product. They have the expertise to solve the most complicated issues. Working with the development team, they fix code defects and apply hot patches in the customer environment. If we are unable to immediately resolve a problem, it may be incorporated into a future product enhancement cycle.
